Seller Policies

Seller Cancellation Policy

Cancellation and refund requests must be submitted in writing to the RVC Project Office rvc@rendezvouscanada.ca. Booth cancellation requests received by January 17, 2018 are entitled to a full refund minus a $795 processing fee. Refunds will not be granted for requests received after January 17, 2018.

Additional schedule and concurrent schedule upgrade cancellation requests received by March 2, 2018 are entitled to a full refund minus a $95 processing fee. Refunds will not be granted for requests received after March 2, 2018.

Delegate cancellation requests received by April 9, 2018 are entitled to a full refund minus a $95 processing fee. Refunds will not be granted for requests received after April 9, 2018.

Please note that credit card refunds will be processed within 3 business days of receipt. Cheque refunds may not be processed until after RVC 2018.

Delegate Substitution Policy

Delegate substitutions are accepted any time with the written authorization of the Seller who is no longer able to attend or written authorization from the Primary company contact. Delegate substitutions are subject to a $95 processing fee. Requests must be submitted to the RVC project office rvc@rendezvouscanada.ca .

Note that appointment schedules (if applicable) will automatically transfer from the cancelled delegate to the replacement delegate. The Primary company contact can then reassign appointments if applicable.

Badge policy

Rendez-vous Canada name badges must be worn visibly by all delegates at all times and are not transferable under any circumstances. Badges may not be concealed with business cards, pins or stickers, or altered or defaced in any way.

The badge bears the name of the individual, the registered organization and its city and province or territory of operation. Admission to all official Rendez-vous Canada functions and facilities is by badge alone.

Lost/misplaced badges are subject to a $95 reprint fee.

Guest/Accompanying Persons Policy

With the exception of the specific authorization by the host of a function and the approval of the individual by Rendez-vous Canada, no guests, spouses, “VIPs” or accompanying persons are permitted access to functions. In addition, no accompanying and/or non-registered person is permitted access to other Rendez-vous Canada facilities. Rendez-vous Canada does not sell tickets to its functions, tours, etc.

Right to Review Participation

Destination Canada and the Tourism Industry Association of Canada (TIAC) reserves the right to review both an individual organization’s participation at Rendez-vous Canada and the Selection Criteria on an annual basis to ensure it is consistent with current conditions and trends. Appeals, in writing, to decisions can be made to Destination Canada who will appoint three Committee members to review the decision.

The number of requested appointments and total appointments from the previous year’s Rendez-vous Canada are determining factors for continued participation in Rendez-vous Canada. TIAC, Destination Canada and Provincial/Territorial Representatives reserve the right to establish performance thresholds as a method of managing access to participation in Rendez-vous Canada.

As part of the registration process, all participants must agree to adhere to the Policies and Procedures of Rendez-vous Canada.

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